First blog by Helen Lloyd from ‘takeonafrica’

Helen Lloyd is one determined woman, and we at webtogs are priveliged to help her out during her African adventure over the next couple of years. For an overview of Helen’s journey and to appreciate her simply wonderful photography go to www.takeonafrica.com

Out biking round Dorset a couple of weekends ago, making the most of the unusually hot, sunny weather and I’ve had a revelation. Two in fact.
Firstly, I can’t believe I’ve participated in high-energy sports all these years, without having discovered merino wool clothing! Busting a gut pedaling up the hills with sweat dripping out of every pore and my new Icebreaker top stayed practically dry. With the amount I sweat, that’s certainly a major achievement and possibly a minor miracle. Best feature of all though is that it’s been left disregarded, unwashed in the corner of my room ever since and there’s not even the faintest hint of the all-too-familiar ‘festering sports gear’ stench, which as my house-mates will contest, can be rather overwhelming at times! This all bodes well for when it comes to cycling through Africa where the sun will be much hotter, I’ll be sweatier and washing machines will be fewer and far between. Reckon the ‘dash tank’ looks pretty good on too.
Oh, and the other revelation? There’s pure pleasure, with zero guilt, in consuming two magnums in a day when you’ve been out biking for six hours… Don’t suppose I’ll be coming across many ice-cream vans in the Sahara though.

Right, time for bed me thinks.
Helen

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Thanks for the trees guys

We love our customers, particularly when off their own bat they ask us to offset the carbon used in delivering their products. So being the planet friendly people we are, we match their contributions and this week, we got news back from our partners at Carbon Footprint that so far this season we have managed to buy 141 trees from them to offset our deliveries!

Some lovely trees which you helped plant.

So this is just a post really to say to you thanks on behalf of the planet for being some of the coolest customers around. You’ve made Kenya and the planet a nicer place and we’re super chuffed that so many of you elect to do this when buying from us. Cheers!

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Back from the Brecons and musings on scripts.

Well I’m back and refreshed after a weeks holiday, we had a simply awesome time just west of the Brecons. We stayed in a cottage very reminiscent of the BBC Wales Coal House programme at Bantwen and it really was an experience.

I’ll blog later about some of the days out but what was great was meeting up with Keith & James for a stroll up Pen y Fan, organised to try and get James a little fitter!

Pen Y Fan

It was fantastic to actually have some proper hill days for the first time in absolutely ages and along with a trip up to Llyn Fawr I felt like the hills were not such far out of my reach, even more so as coming back it took us just two hours from the Eastern edge of the Brecons. I’m already planning my next jaunt….

I’ve also been thinking more and more about our Customers experience when phoning Webtogs. I have had plenty of experiences when ringing a company (BT definitely springs to mind!) where I know that they are reading from scripts. On some occasions that’s absolutely fine, take my credit card company for example. If I want to pay bills or change my address, I don’t mind a script but the real issue for me is when you need to solve a customers problem. Recent research in the banking industry shows that 9 out of 10 people hate it when they feel they are having a script read out to them and I am definitely one of those 9! They leave you frustrated as you do not feel you are being listened to, and on some occasions, they give an answer which isn’t relevant to the question or problem you have raised. It also sucks the morale out of teams as they have no input in to a call and may as well be on Valium for all the enthusiasm it garners. So aside from our greeting, it’s one of the reasons why I will never give scripts to our Customer Services team. I actively encourage our guys to listen, chat, bring a part of themselves to the conversation and go at the customers pace.

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