At Webtogs we’re constantly striving to improve our customers shopping experience. We’re big fans of both listening to our customers feedback and then acting on it.
With that in mind we’ve introduced a pre-paid returns label. Each invoice we send out now contains a pre-paid label. If you’ve mislaid your invoice you can also log into your account area on Webtogs.co.uk and print a returns label direct from our website. Whilst we now pay royal mail direct for the cost of your return postage, we don’t currently offer free returns. In all cases, the cost of returns postage is £2.20. This is a bulk rate we’ve negotiated with Royal Mail and should prove a fair bit cheaper than taking the parcel to the post office yourself.If you return an item to us, under our Zero Hassle 60 Day Returns service, we will either deduct the postage cost (£2.20) from any refund we issue, or in the case of exchanges, charge your original payment card for the postage costs.
Occasionally we get things wrong at our end. If you need to return something to Webtogs HQ, through no fault of yours, we will cover all postage costs with these labels. Please note: our pre-paid returns label is only for our UK customers. If you live outside the UK (including ROI, Channel Islands, etc, etc) you will need to cover the cost of any returns postage yourself.