Preview of the Nemo Tent Range for 2011

We had our mate Rick down from Nemo recently to talk through the new tents they have got coming out for next year. This year was our first year of stocking them, and we have all been very impressed by the build quality and low weight of the range.

Next year sees them stepping up a gear and so you have the Obi 1 and Obi 2 tents that weight a paltry 900g and 1.2Kg in their lowest weight incarnations, the Gogo goes from 900 g to 600g through the use of their new Osmo breathable fabric and you have a brand new 4 season mountain tent that sleeps 3, the Alti, weighing just 3.2kg.

Check out our preview on You Tube below. Personally I can’t wait to get hold of an Obi but which ones from next year tickles your fancy?

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We are making it easier to choose a sleeping bag

Here at Webtogs I believe that we have one of the best, if not the best, range of down sleeping bags available in the UK. The problem is the way the site is currently set up it is difficult to easily see the differences between the bags at a glance.

We already show the Name of the Bag, Brand and Price in a Grid view but not the Comfort Temperature, Weight and Pack size which are key elements to any buying decision. So in order to make this information much more easily available we have come up with an up date to the Grid view. So the new views will look a bit like the one below. When this is done it will look like the update we did for tents a few weeks back.

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Making things easier for Returns

At Webtogs we’re constantly striving to improve our customers shopping experience. We’re big fans of both listening to our customers feedback and then acting on it.

With that in mind we’ve introduced a pre-paid returns label. Each invoice we send out now contains a pre-paid label. If you’ve mislaid your invoice you can also log into your account area on Webtogs.co.uk and print a returns label direct from our website. Whilst we now pay royal mail direct for the cost of your return postage, we don’t currently offer free returns. In all cases, the cost of returns postage is £2.20. This is a bulk rate we’ve negotiated with Royal Mail and should prove a fair bit cheaper than taking the parcel to the post office yourself.If you return an item to us, under our Zero Hassle 60 Day Returns service, we will either deduct the postage cost (£2.20) from any refund we issue, or in the case of exchanges, charge your original payment card for the postage costs.

Occasionally we get things wrong at our end. If you need to return something to Webtogs HQ, through no fault of yours, we will cover all postage costs with these labels. Please note: our pre-paid returns label is only for our UK customers. If you live outside the UK (including ROI, Channel Islands, etc, etc) you will need to cover the cost of any returns postage yourself.

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And the best Outdoor Online Retailer is………

Last Friday saw me head up to the Outdoors show at the NEC, both to look at the show and to attend the Walk reader awards as we were up for best Online Outdoors Retailer. The Walk awards have been running for a number of years now, and they are the only awards worth their salt as an outdoor retailer. As Webtogs has been on the go for just three years, we were pretty pleased to get nominated and the guys at walk had let us know we had posted in the top three.

The show itself was pretty good with a fair selection of brands and destinations all on display. I particuarly liked the bushcraft area, the presenters were excellent and the community vibe in the area was the best at the show. Having had a pootle around the show, I sat down at the back of the Cicerone walking stage to watch Simon King presenting the awards. Butterflies grew as we duly got to the best Online retailer, at which point my jaw dropped down to sea level when the Webtogs name was read out in first place!!


We never expected to do as well as we did for this our first year being nominated and we just want to say a massive thank you to everyone who voted for us. We’re super chuffed that we have won and we promise that we will carry on delivering the best online experience, the best products and the best customer service of any outdoors retailer. It means a great deal to us that we have made it on to so many peoples radar as the place to shop for outdoor gear.

So thanks again to the Ramblers and Walk magazine, all their readers and all our customers, we’re deeply humbled you all think we are the best online retailer in outdoor – Cheers!

Gold award for the best Outdoor Online Retailer at the Walk magazine awards.

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Webtogs Halloween Competition – WIN £50 and more!

So it’s getting close to Halloween, and over at Webtogs HQ we have decided to run a small competition to celebrate! To enter, all you need is post your most entertaining outdoors Halloween story to date on our Facebook Page.

The person with the story that gets the most comments or “likes” will be awarded the grand prize of a £50 voucher to spend on any Togs stuff!

What’s more, all entrants will receive a 10% discount voucher code to use on the website. The competition will end on the 2nd of November – so get writing! :)

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Webtogs beats the postal strike

Computer weekly spoke to me yesterday about the upcoming postal strike. Webtogs will never ever let it’s customers down and we’ll bite the bullet rather than have a parcel delivered late. I wish those Royal Mail dudes would sort this out though as it’s going to have a real impact on us if they do strike. So if you can, hug a posty today and tell him you love him in the vain hope that it will be enough to get one of them off the barricades!

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We’re looking for a Customer Service star….

We are currently looking for an enthusiastic and diligent customer services representative who can deal with all aspects of customer interaction via, Telephone, Skype and E mail. The ideal candidate will have a never say die attitude to ensuring customer satisfaction, and have a serious attention to detail. As an internet company we would welcome someone who has a good understanding of the internet, computers plus a passion for the outdoors. Attractive Salary, training and discounts on all our gear offered. If you are reading this and interested, please mail your CV to g@webtogs.com in the first instance with a covering letter telling us why you would be great for the job!

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Back from the Brecons and musings on scripts.

Well I’m back and refreshed after a weeks holiday, we had a simply awesome time just west of the Brecons. We stayed in a cottage very reminiscent of the BBC Wales Coal House programme at Bantwen and it really was an experience.

I’ll blog later about some of the days out but what was great was meeting up with Keith & James for a stroll up Pen y Fan, organised to try and get James a little fitter!

Pen Y Fan

It was fantastic to actually have some proper hill days for the first time in absolutely ages and along with a trip up to Llyn Fawr I felt like the hills were not such far out of my reach, even more so as coming back it took us just two hours from the Eastern edge of the Brecons. I’m already planning my next jaunt….

I’ve also been thinking more and more about our Customers experience when phoning Webtogs. I have had plenty of experiences when ringing a company (BT definitely springs to mind!) where I know that they are reading from scripts. On some occasions that’s absolutely fine, take my credit card company for example. If I want to pay bills or change my address, I don’t mind a script but the real issue for me is when you need to solve a customers problem. Recent research in the banking industry shows that 9 out of 10 people hate it when they feel they are having a script read out to them and I am definitely one of those 9! They leave you frustrated as you do not feel you are being listened to, and on some occasions, they give an answer which isn’t relevant to the question or problem you have raised. It also sucks the morale out of teams as they have no input in to a call and may as well be on Valium for all the enthusiasm it garners. So aside from our greeting, it’s one of the reasons why I will never give scripts to our Customer Services team. I actively encourage our guys to listen, chat, bring a part of themselves to the conversation and go at the customers pace.

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